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InterUnity Focus on Quality Measurement and Vendor Ratings
InterUnity measures the quality of vendor products and services.The InterUnity Customer Satisfaction Index (ICSI) measures include Customer loyalty, Product quality, Product reliability, Customer service, Business performance impact, Licensing policies, Upgrade policies, Expectation satisfaction, and Referral level.
Sample Results in Action
- SAP, PeopleSoft top customer loyalty survey, SearchSAP.com, June 25, 2004
- Study: SAP Leads in customer Loyalty, ZDNet, June 24, 2004
- Which IT Vendor has the happiest customers, Silicon.com, June 24, 2004
- HP Tops Competitors in Customer Satisfaction Survey, Stockwatch, June 24, 2004
- Top Ten Enterprise Vendors Ranked on Customer Loyalty, Desktop Computer News, June 23, 2004
- Oracle earns top spot in the InterUnity Group customer satisfaction study of 1188 companies, EZINE, June 16, 2004
- Business and Finance, Times of Malta, June 13, 2004
- HP Earns Highest Rating in Customer Satisfaction Survey, CRM Today, Jun 10, 2004
- Enterprise IT Vendors: Cost, Expectation, and Satisfaction, InterUnity Group and Computerworld Survey, Richard M. Sneider, Ph.D. Research Director, June, 2004
- New Dynamics of Deal-Making It's not just about products and prices. Users want commitment, Computerworld, May 24, 2004
- Users Rate Microsoft Last in Licensing Policies, Computerworld, May 24, 2004
- Dissatisfied: IT Customers Give Poor Marks To Leading Enterprise Software Vendors,MCADCafe, May 24, 2004
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